Reference Point Software
Tech Support
- Via Email
- Via Video Tutorials
- Visit our FAQ
- Visit our News & Alerts page
- Via Phone: 800-474-5058
Our hours are 9 am - 10 pm EST
We prefer email but please call anytime. If you get voicemail PLEASE leave a message. We can't call you back if you don't leave a message!
Downloads
Downloading your order immediately
- There will be a download button on the last step of the order form.
- If you don't have a download button (due to your mailing address not matching your credit card) then look in your email receipt. There will be a download link if you follow the order status url. Hint: search for your order on that page using your credit card number.
Downloading your order later
- This download method is not available until orders are processed (usually the next day).
- Use your email address and order number to download here.
- If you don't know your order number then ask us what it is here.
